Last updated: January 3, 2026

Sierra Tours is committed to protecting your privacy and ensuring transparent travel conditions.

At Sierra Tours, a brand of Sierra Group S.A.C. (RUC 20608875442), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book travel services with us.

1. Information We Collect

• Personal Data: full name, passport details, nationality, date of birth, contact information, billing details, and emergency contacts.
• Travel Data: itineraries, accommodation details, transportation services, dietary requirements, and special requests.
• Technical Data: IP address, device information, browser type, and website usage statistics.

2. Use of Information

• To manage bookings, issue travel documents, and provide contracted services as defined in our Terms & Conditions.
• To coordinate services with hotels, airlines, guides, cruise operators, and transportation providers.
• To communicate operational updates, safety information, and customer support messages.

3. Information Sharing

• With travel service providers strictly required to operate your trip.
• With payment processors and IT providers under confidentiality agreements.
• With authorities when legally required or for border, immigration, or security purposes.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill contractual, legal, accounting, and regulatory obligations:

• Booking and travel data: up to 5 years after trip completion.
• Financial and invoicing records: as required by tax and accounting laws.
• Marketing data: until consent is withdrawn.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyze website traffic, and improve user experience. Cookies may be session-based or persistent. You may manage or disable cookies through your browser settings. Continued use of our website constitutes consent to cookie usage.

6. Your Rights

You have the right to access, correct, restrict, object to, or request deletion of your personal data. You may also withdraw consent where processing is based on consent.

7. GDPR & International Data Protection

Sierra Tours, a brand of Sierra Group S.A.C. (RUC 20608875442), processes personal data in accordance with applicable international data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

8. Policy Updates

This Privacy Policy may be updated to reflect legal or operational changes. By using our website or completing a booking, you confirm that you have read, understood, and accepted this Privacy Policy and our Terms & Conditions.

Last updated: January 3, 2026

Sierra Tours is committed to protecting your privacy and ensuring transparent travel conditions.

These Terms and Conditions govern all bookings made with Sierra Tours, a brand of Sierra Group S.A.C. (RUC 20608875442). By making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

They include information about our tours, booking requirements, payment policies, cancellation rules, and traveler responsibilities. All itineraries are subject to availability and may change due to weather, operational, or safety reasons.

Please read these Terms carefully. If you do not agree with any part, refrain from using our services.

General and Specific Travel Conditions

Our travel conditions are divided into general conditions (apply to all trips) and specific conditions (apply to certain tours, services, or destinations). Together, they form part of your travel contract.

The main traveler is the person in whose name the booking is made and who appears first on the travel documents. This person is responsible for providing correct information, accepting these terms, and ensuring all payments are made. Travel tickets and reservations are personal and non-transferable.

Our General Conditions

• Passport copies for all participants are required for permits, tickets, and hotel bookings. Submit scanned copies to your sales representative or info@sierratours.io with your booking form. Sierra Tours is not responsible for additional costs if passports are submitted late.
• Special meal requirements (vegetarian, allergies, medical diets) must be provided at the time of booking.
• A booking reference will be issued after confirmation and must be used in all future communications.
• After confirmation, you will receive your travel program and invoice. Check all details carefully, including name spelling. Sierra Tours is not responsible for extra costs due to errors. Contact us immediately if information is incorrect.
• If a hotel is unavailable, we provide an equivalent or better standard hotel.
• Tours include local English or Spanish-speaking guides, depending on the program.
• Comprehensive travel insurance is strongly recommended.
• Travel documents (tickets, vouchers) are delivered approximately 30 days before departure, or within two weeks if paid in full.
• Travelers booking their own international flights must provide arrival and departure details for transfers.
• Travelers transiting via the USA must complete an ESTA application. More info: https://esta.cbp.dhs.gov/esta/

General Payment Terms

• 20% deposit within 7 days after confirmation for land tours and cruises.
• Some cruises require 30–50% deposit; details will be advised in advance.
• 50% deposit within 7 days for island hopping programs.
• 100% payment: 60 days before operation for island programs; 30 days for mainland services.

General Cancellation Policy

• 20% confirmation deposit is non-refundable.
• 50% cancellation fee between 29 and 16 days before departure.
• 100% cancellation fee within 15 days or less before departure.

Cruise Ships

• 25% confirmation deposit is non-refundable.
• 100% cancellation fee applies 60 days or less before departure.
• Special dates (Easter, Christmas, New Year, national/regional holidays) may have different policies.
• Conditions vary by shipping company; check specific policies before booking.

Flights

• Airline conditions vary; issued tickets usually incur cancellation fees and may be non-refundable.
• Travelers must review and accept each airline's cancellation and refund policy before ticket issuance.

* Itineraries may change without prior notice due to weather, park regulations, operational reasons, or passenger safety.